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1. CHECK IN/CHECK OUT
1.1 The Customer may check in at any time from 2 pm to 9 pm on the day of arrival.
1.2 The Customer must check out on the day of departure between 7 am and 11 am.
1.3 The Customer may request in advance earlier check in or check out times which City Apartments will endeavour to comply with subject to availability
1.4 The balance will be due on arrival
2. FACILITIES AND SERVICES
2.1 The Serviced Apartment which is subject to the Reservation will be allocated by City Apartments on arrival.
2.2 On making the Reservation the Customer reserves the Serviced Apartment for their exclusive use for the period from 2 pm on the day of arrival until 11 am on the day of departure and the Price covers all the costs of heating and lighting of the Serviced Apartment for this period of occupation.
2.3. The serviced apartment must not be used as a venue for a party or as a base to conduct a business
2.3 The allocated Serviced Apartment shall be in good condition.
2.4 City Apartments will provide the Customer with a set of keys on arrival at the Serviced Apartment and the Customer is under an obligation to return these keys to City Apartments Glasgow on departure. Failure to return the keys will result in a charge of £30.00
2.5 All Serviced Apartments are strictly non smoking. In the event that the Customer smokes in the Serviced Apartment in breach of this condition they will be liable to City Apartments for a £100 deep cleaning charge.
3. OCCUPANTS
3.1 Only those people who have been notified to City Apartments in advance may occupy the Serviced Apartment.
3.2 The names and addresses of all occupiers must be provided to City Apartments before the keys are handed over to the Customer.
3.3 We reserve the right to refuse admission of any guests’ of residents of the City Apartments
3.4 City Apartments will allow the occupier to a maximum of 4 guests to the apartment but they must leave by a reasonable hour. City Apartments feel 12midnight is a reasonable hour.
3.5 Any persons who are not on the guest register will be asked to leave the serviced apartment
3.6. All occupiers and guests of occupiers must keep noise to a minimum and respect the needs of other apartment guests
3.7 The occupier will take full responsibility for the behavior of themselves and their guests whilst staying at City Apartments
3.8 The Customer shall comply with all reasonable rules and procedures in effect at the Premises, including but not limited to health and safety and security procedures.
3.9a Children under the age of 14 must be supervised by an adult at all times.
3.9b No pets or animals, of any kind, are allowed in the Serviced Apartment at any time, with the exception of guide dogs.
4. RIGHT OF REFUSAL
4.1 City Apartments reserves the right to refuse a Customer entry and accommodation if on arrival, management reasonably considers that the Customer is under the influence of alcohol or drugs or is behaving in an unacceptable manner or if they feel that the customer is intending on using the apartment for a reason other than for self catering accommodation
4.2 City Apartments reserves the right to require a Customer to leave the Premises if he/she or their guests are causing a disturbance or is behaving in an unacceptable manner.
4.3 City Apartments reserves the right to refuse admittance to the Premises if any of the conditions set out in Condition 9 above are not complied with
5. CUSTOMER'S LIABILITY
5.1 City Apartments will not be responsible for any loss or damage to the Customer's goods or personal belongings kept at the accommodation.
5.2 The Customer is responsible for taking all reasonable care of the Serviced Apartment and its contents.
5.3 The Customer must leave the Serviced Apartment and all its contents clean and tidy at the end of the stay and return it in the same state that it was in on arrival
5.4 The Customer will be liable for any loss, damage or personal injury he/she may cause at the Premises.
5.5 If any items are missing or damaged, City Apartments will charge the Customer for the reasonable costs of replacing or repairing the missing or damaged items on departure.
5.6 In the event that the apartment has been left in an unfit state, the customer will be liable to City Apartments for a £100.00 cleaning charge to cover additional housekeeping hours
6. PRICE AND PAYMENT
6.1 The Price shall be the Rate quoted at the time of booking for each Serviced Apartment multiplied by the number of nights confirmed in the Reservation plus VAT at the applicable rate.
6.2 All Rates shown are per night and may be amended from time to time.
6.3 The Customer shall pay the full Price on arrival, with charges incurred for any Ancillary Services used on the date of departure.
6.4 VAT shall be charged on any Ancillary Services at the appropriate rate.
6.5 The Customer must provide to City Apartments a valid credit card or debit card number to secure the Reservation or to cover any additional costs, even in the case where a company account has been set up prior to the Reservation.
6.6 By submitting a credit or debit card number, the Customer: (a) represents and warrants that its use of the particular card is authorised and that all information that it submits is true and accurate; and (b) authorises City Apartments to charge to the card tendered all amounts payable (including charges for 2.4, 2.5, 5.5 and 5.6 within these T&C’s) by the Customer to City Apartments. City Apartments Glasgow regrets that it cannot accept payment by cheques or cash for any bookings.
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