Gift, Accommodation and Food Vouchers
Gift vouchers for McKever Hotels are non refundable.
Gift vouchers are only valid 12 months from purchase date. 

Standard Internet Rate Bookings
If you have given or entered credit card details to confirm your reservation, you have acknowledged reading our Cancellation Policy and your credit card will be charged according to the terms stated. If you have booked a regular internet rate your credit card will be charged immediately with one night’s deposit.
In the event of a cancellation, 24 hours prior to arrival (midday) or no show the first night's accommodation charge taken, as a deposit is non refundable.
 
Short Breaks and Special Offer Bookings

• Full pre-payment is required with a valid credit/debit card at time of booking, once booked all short breaks & special offers bookings are non-transferable and non-refundable.
• On arrival, to protect our customers from card fraud, guests will be required to produce the same credit card which payment was made and ID to validate card prepayment.
• Bookings are strictly subject to promotional room availability.
• Offer based on maximum occupancy per room or apartment, single & reduced occupancy supplements apply. 
• Children under the age of 12 eat and stay free when accompanied by 2 paying adults sharing their room. Maximum 2 children per room.
• Children under the age of 12 only eat free when eating from the McKever Beaver Menu.
• In the event of cancellation whatsoever, the total paid prior to arrival is non refundable and the booking is non changeable.
• All packages including event tickets must be booked at least 7 days prior to arrival. 
• For packages that have meals included: 3 course meal from a selected menu, otherwise a £15.00 allowance towards A la Carte or bar menu where available.
• Selected Special Offers and Short Breaks are not available over the Christmas or New Year period.

Wedding & Functions
Bookings will only be confirmed when the booking form is completed, signed and the deposit of £300 is received by the hotel within 14 days of the provisional booking Failing this, the Hotel reserves the right to cancel the wedding without notification to the client.

Monies prepaid are non refundable in the event of cancellation. In addition to this should you cancel your function within 6 months of the event date a 50% cancellation charge of the total booking value including accommodation will be incurred. Credit card details provided at time of booking will be processed with the cancellation charge.

All cancellations must be received in writing. If you do not receive confirmation of cancellation within 7 days of cancelling please contact the hotel.

50% prepayment of the wedding bill will be invoiced to you 8 weeks prior to your wedding and we require this to be settled 6 weeks before your wedding date. The remaining balance of the wedding cost must be settled in full 14 days prior to the wedding date (once final numbers have been advised).

We strongly advise you to take out your own wedding and travel insurance to cover against the eventuality of cancellation.

Package prices shown are valid for a 3 month period from the date of issue. If your wedding reception is taking place more than 3 months after your reservation please note the prices may change due to fluctuations in the price of food supplies. The final price will be confirmed 3 months prior to your reception date. In the unlikely event that a final price difference is unacceptable we will offer you the opportunity to revise your menu in line with your budget.

Due to high demand for Friday and Saturday weddings, an evening buffet must be catered for. The evening buffet must cater for a minimum 50% for your total evening guests.

Only food & beverage purchased from the hotel may be consumed on the premises.

The client is financially responsible to the McKever Rosslea Hall Hotel for any damages caused by the client or his/her guests or suppliers.

We welcome children to our hotels, due to strict health and safety requirements can you please ensure all children are supervised by a responsible adult at all times.

Dishes on your menu are principally prepared using fresh ingredients. In the unlikely event of any unforeseen shortage of ingredients at the time of your wedding, we reserve the right to substitute. We would of course contact you to discuss any required change of menu.

We are happy to assist with information on other suppliers i.e. florists, photographer etc. Please note that your contract for goods or services from an outside supplier is directly with that supplier. While every care is taken in recommending reliable outside suppliers, we cannot take responsibility for any lack of service on their part.


CITY APARTMENTS Terms and Conditions
A valid credit card is required to guarantee your reservation. You must enter your credit card details on a secure server to secure your booking.
To secure your reservation a non refundable deposit £50.00 per apartment will be debited from your card on booking.
The remaining balance will be debited from your card 14 days prior to arrival.

Stag and hen parties/group by prior arrangement only. The number of guests must not exceed the maximum room occupancy. A security bond or credit card pre authoristation may be required on arrival.
 
Credit cards will also be debited if one or more of the following conditions occur.
 
In the event of a cancellation, the £50.00 charge taken as a deposit is non refundable. Furthermore In the event of a cancellation less than 14 days prior to arrival, where the full balance has been paid , we reserve the right to charge full pre-payment
 
21 Day Advance Rate Saver
 
Full credit card prepayment is required on booking. In the event of cancellation whatsoever, the total paid at booking is non-refundable and the reservation is non-changeable. 
 
Short Breaks and Special Offers
 
Full pre-payment is required with a valid credit/debit card at time of booking, once booked all short breaks & special offers bookings are non-transferable and non-refundable. 

1. CHECK IN/CHECK OUT
1.1 The Customer may check in at any time from 2 pm to 9 pm on the day of arrival.
1.2 The Customer must check out on the day of departure between 7 am and 11 am.
1.3 The Customer may request in advance earlier check in or check out times which City Apartments will endeavour to comply with subject to availability
1.4 The balance will be due on arrival

6. PRICE AND PAYMENT
6.1 The Price shall be the Rate quoted at the time of booking for each Serviced Apartment multiplied by the number of nights confirmed in the Reservation plus VAT at the applicable rate.
6.2 All Rates shown are per night and may be amended from time to time.
6.3 The Customer shall pay the full Price on arrival, with charges incurred for any Ancillary Services used on the date of departure.
6.4 VAT shall be charged on any Ancillary Services at the appropriate rate.
6.5 The Customer must provide to City Apartments a valid credit card or debit card number to secure the Reservation or to cover any additional costs, even in the case where a company account has been set up prior to the Reservation.
6.6 By submitting a credit or debit card number, the Customer: (a) represents and warrants that its use of the particular card is authorised and that all information that it submits is true and accurate; and (b) authorises City Apartments to charge to the card tendered all amounts payable (including charges for 2.4, 2.5, 5.5 and 5.6 within these T&C’s) by the Customer to City Apartments. City Apartments Glasgow regrets that it cannot accept payment by cheques or cash for any bookings.